the types of personal data that the Octopus Group will collect;
why the Octopus Group will collect and use your personal data;
when and why we will share personal data within the Octopus Group and with other organisations;
the rights and choices you have when it comes to your personal data; and
why and how it collects and processes your personal data through your use of its website, including any data you may provide through its website when you use any of the services by the Octopus Group of companies or invest in any of their products
and to anyone else who contacts or otherwise submits information to any of the Octopus Group of companies.
This website is not intended for children and we do not knowingly collect data relating to children.
The Octopus Group website may include links to third-party advertisers, affiliates, websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements, notices or policies. When you leave our website, we encourage you to read the privacy notice of every website you visit. We do not accept any responsibility or liability for the privacy policies or notices on third-party websites. Please check these policies before you submit any personal data to these websites.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
OCTOPUS GROUP AND THE DATA CONTROLLER
The data controller (as defined under European Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) for the Octopus Group is Octopus Cash. Octopus Investments Limited is registered as a data controller with the UK Information Commissioner’s Office (“ICO”) and our registration number is [Z6932923].
Octopus Cash (a subsidiary of Octopus Capital Limited) is registered with company number 03942880 and registered office address at 6th Floor, 33 Holborn, London EC1N 2HT.
You have the right to make a complaint at any time to the (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
WHY WE MAY COLLECT DATA ABOUT YOU
There are many reasons why we may legitimately collect and process your personal information and data, including:
In specific situations, we can collect and process your data with your consent.
2. Contractual obligations
We may process your information where it is necessary to either enter into a contract with you for the provision of our products or services or to perform our obligations under that contract or to provide you with advice or guidance in relation to our products or services that are offered by us.
3. Legal compliance
If the law or any regulator in any competent jurisdiction requires us to, we may need to collect and process your data and also provide this to any such regulator
4. Legitimate interest
We may process your information in the day to day running of our business, to manage our business and financial affairs and to protect our customers, employees and property. It is in our interests to ensure that our processes and systems operate effectively and that we can continue operating as a business. In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
Please note that if you do not agree to provide us with the requested information, it may not be possible for us to continue to operate your account and/or provide products and services to you.
HOW WE MAY OBTAIN YOUR DATA AND INFORMATION
We may obtain information in several ways which may include:
basic personal information, including name and address, date of birth and contact details;
financial information, including account and transactional information and history;
information about your family, lifestyle and social circumstances (such as dependents, marital status, next of kin and contact details);
information about your financial circumstances, including personal wealth, assets and liabilities, proof of income and expenditure, credit and borrowing history and needs and goals;
education and employment information;
goods and services provided;
visual images and personal appearance (such as copies of passports or CCTV images); and
online profile and social media information and activity, based on your interaction with us and our websites and applications, including for example your banking profile and login information, Internet Protocol (IP) address, smart device information, location coordinates, online and mobile banking security authentication, mobile phone network information, searches, site visits and spending patterns.
Where permitted by law or to fulfil our regulatory requirements, we may process information about criminal convictions or offences and alleged offences for specific and limited activities and purposes, such as to perform checks to prevent and detect crime and to comply with laws relating to money laundering, fraud, terrorist financing, bribery and corruption, and international sanctions. It may involve investigating and gathering intelligence on suspected financial crimes, fraud and threats and sharing data between banks and with law enforcement and regulatory bodies.
HOW WE USE YOUR INFORMATION
We may use your personal information and/or data to:
Administer, operate, facilitate and manage your relationship and/or account with the Octopus Group. This may include sharing such information internally as well as disclosing it to third parties.
Contact you or, if applicable, your designated representative(s) by post, telephone, electronic mail, etc., in connection with your relationship and/or account;
Provide you with information relating to our products and services.
Facilitate our internal business operations, including assessing and managing risk and fulfilling our legal and regulatory requirements.
We do not sell or share your personal information and/or data to third parties for third party direct marketing purposes.
We record telephone lines and other communications including mails, emails, or documentation of client orders. Copies of these recordings and/or other communications set out in this paragraph may be delivered to any court of or regulatory authority in a competent jurisdiction.
DISCLOSURE OF YOUR INFORMATION (INCLUDING OUTSIDE OF THE EUROPEAN ECONOMIC AREA “EEA”)
We may share your personal information within the Octopus Group
When you specifically request this, such as when you submit information to inquire about jobs or submit a job application through the Octopus Group website;
When other products and services within the Octopus Group may interest you provided we have your consent;
Including buyers or sellers or any of our business or assets in which case;
if we are under a duty to disclose or share your personal data to comply with any legal obligations or regulatory requirements or to protect the rights, property or safety of: (i) the Octopus Group website, (ii) our customers, or (iii) others. This includes (but is not limited to) exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may transfer data within Octopus Group and third-party agents so that Octopus can comply with the terms of this Privacy Notice and for the marketing of goods and services within the Octopus Group.
Transfers may be made outside the EEA where we are satisfied that appropriate safeguards are in place over the transferring and processing of such information or data.
We may share some broader statistics and customer profiling information with third parties and within the Octopus Group, but the information or data will be anonymised, so you will not be identifiable from that data. We will not rent or sell your data and/or information details to any other organisation or individual.
STORAGE OF YOUR PERSONAL DATA (INCLUDING OUTSIDE OF THE “EEA”)
The data and information that we collect, and process may be transferred to, and stored at, a destination outside of the UK. We will only do so on the basis that anyone to whom we transfer it to, protects it in the same way that we would and such entity or person or other third party is subject to the appropriate safeguards.
In the event that we transfer information to countries outside of the EEA, we will only do so where:
the European Commission has decided that the country or the organisation, entity or individual to whom we are transferring to or sharing your data and/or information with, will protect your information adequately;
the transfer has been authorised by the relevant data protection authority; and/or
- we have entered into a contract with the organisation, entity or individual with whom we are sharing your data and/or information (on such terms as approved by the European Commission), to ensure your information is adequately protected. If you wish to obtain a copy of the relevant data protection clauses in such contracts, please contact us at firstname.lastname@example.org
We follow strict security procedures as to how your information and/or data is stored and used, and who sees it, to help stop any unauthorised third parties getting hold of it. Once we have received your information and/or data, we will use strict procedures and security features to prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your information and/or personal data, we cannot guarantee its security completely. Accordingly, in the case of a security breach we do not accept any liability for the direct or indirect loss, theft or misuse of the any information and/or data that you have provided to us and/or which you have registered on the Octopus Group website
We want to make sure you are aware of your rights in relation to the information and/or data that we process about you. We have described those rights and the circumstances in which they apply, in the table below
Access – You have the right to get access to the information and/or data that we hold about you.
f you would like a copy of the information and/or data that we hold about you please contact us at email@example.com or write to us at Data Protection, 33 Holborn, London, EC1N 2HT
Rectification – You have a right to rectification of any inaccurate information and/or data and to update incomplete information and/or data that we hold about you.
If you believe that any of the information and/or data that we hold about you is inaccurate, you have a right to request that we restrict the processing of that information and/or data and to rectify any inaccurate data and/or information that we hold about you.
For any rectification requests please call us on +44 800 316 2295 or email us at firstname.lastname@example.org
Erasure – You have a right to request that we delete your information and/or data.
You may request that we delete your information and/or data, if you believe that:
For any deletion requests please email us at email@example.com
Restriction – You have a right to request that we restrict the processing of your information and/or data.
You may request that we delete your information and/or data, if you believe that:
For any deletion requests please email us at firstname.lastname@example.org
Portability – You have a right to data and/or information portability.Portability – You have a right to data and/or information portability.
Where we have requested your permission to process your information and/or data or you have provided us with information and/or data for the purposes of entering into a contract with us, you have a right to receive the information and/or data you provided to us in a portable format.
You may also request us to provide it directly to a third party, if technically feasible.
If you would like to request the information you provided to us in a portable format, please contact us at email@example.com or write to us at Data Protection, 33 Holborn, London, EC1N 2HT
Marketing – You have a right to object to direct marketing.
You have a right to object at any time to processing of your information and/or data for direct marketing purposes, including profiling you for the purposes of direct marketing.
If you would like to change your marketing preferences please contact us at firstname.lastname@example.org or write to us at Data Protection, 33 Holborn, London, EC1N 2HT or call us on +44 800 316 2295.
Lodge complaints – You have a right to lodge a complaint with the regulator.
If you wish to raise a complaint on how we have handled your information, you can contact our Data Protection Officer who will investigate the matter via e-mail at email@example.com or write to us at Data Protection 33 Holborn, London, EC1N 2HT or call us on +44 800 316 2295.
We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s Office (ICO). For more information, visit ico.org.uk
HOW LONG WE KEEP YOUR INFORMATION
By providing you with products or services, we create records that contain your information, and/or data such as customer account records, activity records, tax records and lending and credit account records. Records can be held on a variety of media (physical or electronic) and formats.
We manage our records to help us to serve our customers well (for example for operational reasons, such as dealing with any queries relating to your account) and to comply with legal and/or regulatory requirements. Records help us demonstrate that we are meeting our responsibilities and to keep as evidence of our business activities.
Retention periods for records are determined based on the type of record, the nature of the activity, product or service, applicable local legal or regulatory requirements. Retention periods may be changed from time to time based on business or legal and regulatory requirements.
We may, on exception, retain your information for longer periods, particularly where we need to withhold destruction or disposal based on an order from the any courts of competent authority, or in relation to an investigation by law enforcement agencies or our regulators. This is intended to make sure that we are able to produce records as evidence, if needed to those respective authorities.
If you would like more information about how long we keep your information, please contact us at firstname.lastname@example.org
What are cookies?
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” Therefore, cookies served by the Octopus Group whist you visit www.octopusgroupo.com are first party cookies.
Cookies served by companies that are not operating the domain you’re visiting are called “third party cookies.” For example, we may allow Google to set a cookie on your browser while you visit www.octopusgrouop.com, and that would be a third-party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last only as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser and browse the internet again
What cookies do we use?
We use the following cookies:
Analytical and performance cookies. We may use analytics service providers in relation to the Octopus Group websites’ traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the Octopus Group website by using cookies. They allow us to recognise and count the number of visitors and to see how often visitors return to the Octopus Group website, how long they stay and how visitors move around the Octopus Group website when they are using it. This helps us to improve the way the Octopus Group website works, for example, by ensuring that users are finding what they are looking for easily. The information generated relating to the Octopus Group website may be used to create reports about the use of the Octopus Group website and the analytics service provider will also store this information.. We may use analytics service providers in relation to the Octopus Group websites’ traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the Octopus Group website by using cookies. They allow us to recognise and count the number of visitors and to see how often visitors return to the Octopus Group website, how long they stay and how visitors move around the Octopus Group website when they are using it. This helps us to improve the way the Octopus Group website works, for example, by ensuring that users are finding what they are looking for easily. The information generated relating to the Octopus Group website may be used to create reports about the use of the Octopus Group website and the analytics service provider will also store this information.
Advertising and targeting cookies.These cookies record your visit to the Octopus Group website, the pages you have visited and the links you have followed to other websites. We will use this information to try and make the Octopus Group website and other websites that you visit more relevant to your interests. We may also share this information with others, within the Octopus Group and carefully selected third parties for this purpose.
Functionality cookies.We may use functional cookies that allow us to remember choices you have made in relation to the Octopus Group website so as to provide a more personalised experience and enhanced user experience by delivering content specific to your interests.
Strictly necessary cookies - Third party cookies
HOW DO I TURN COOKIES OFF?
You can use your browser settings to accept or reject new cookies and to delete existing cookies. You can also set your browser to notify you each time new cookies are placed on your computer or other device.
If you would like to opt out of cookies, you can change the settings on your internet browser to reject cookies. You can find more detailed information about how you can manage cookies at the All About Cookies and Your Online Choices websites. Please note that if you do set your browser to reject cookies, you may not be able to use the features of the Octopus Group website.